OGO Security - Network issue with our provider – Incident details

All systems operational

Network issue with our provider

Resolved
Partial outage 30 %
Started 6 days agoLasted 1 hour 59 minutes

Affected

OGO Shield Clusters

Partial outage from 12:50 PM to 1:40 PM, Operational from 1:40 PM to 2:00 PM, Partial outage from 2:00 PM to 2:05 PM, Operational from 2:05 PM to 2:05 PM, Partial outage from 2:05 PM to 2:49 PM

EUW1 - Western EU 1 - OGO Shield Cluster

Partial outage from 12:50 PM to 1:40 PM, Operational from 1:40 PM to 2:00 PM, Partial outage from 2:00 PM to 2:05 PM, Operational from 2:05 PM to 2:05 PM, Partial outage from 2:05 PM to 2:49 PM

EUW2 - Western EU 2 - OGO Shield Cluster

Partial outage from 12:50 PM to 1:40 PM, Operational from 1:40 PM to 2:00 PM, Partial outage from 2:00 PM to 2:05 PM, Operational from 2:05 PM to 2:05 PM, Partial outage from 2:05 PM to 2:49 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The incident appears to have resolved; we are continuing to monitor the situation.

  • Update
    UTC
    Update

    Our provider confirm an network routing issue with Orange.

  • Identified
    UTC
    Identified

    Problem still occur

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We are no longer observing any issues, but we are investigating to understand the root cause

  • Investigating
    UTC
    Investigating

    We are experiencing a network issue affecting certain destinations (Orange). We are investigating the matter with our provider.